Cancellation & Refund Policy

At Adharvi, we want customers to have a clear understanding of our cancellation, return, replacement, and refund process before placing an order.

Order Cancellation

An order may be cancelled while it is still eligible for cancellation and has not entered preparation, packing, or shipment.

Once an order has been packed, shipped, or is otherwise being prepared for dispatch, cancellation may no longer be available.

Cancellation of Prepaid Orders

If an eligible prepaid order is successfully cancelled, a refund will be initiated to the original payment method.

Refund processing and the time required for the amount to appear in your account may depend on the payment provider, bank, card issuer, or UPI provider.

Returns

We generally do not accept returns or provide refunds for change of mind, personal preference, or where the customer no longer wants the product after delivery.

This does not affect any rights or remedies available to customers under applicable consumer protection law.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, please contact Adharvi within 48 hours of delivery.

To help us verify the issue, please provide:

• A clear and continuous unboxing video.
• Clear photographs of the product and the reported damage or defect.
• Photographs of the outer and inner packaging.
• A clear photograph of the shipping label.
• Your order number and contact details.

Claim Review

Once we receive the required information, we will review the claim.

If the claim is accepted, Adharvi may offer an appropriate resolution such as a replacement or refund depending on the circumstances, product availability, and applicable law.

Items That May Not Qualify

A return, replacement, or refund may not be available where the issue results from normal wear, improper handling, misuse, improper storage, accidental damage after delivery, or failure to follow reasonable jewellery-care instructions.

Minor variations in colour or appearance caused by photography, lighting, screen settings, or normal product characteristics may not by themselves constitute a defect.

Refund Method

Approved refunds for online payments will normally be initiated through the original payment method used for the order.

We will not request your UPI PIN, card PIN, CVV, password, or internet banking password in order to process a refund.

Refund Processing Time

Once a refund has been successfully initiated or processed by us, the time required for the amount to appear in your account is controlled by the payment service provider and your bank or payment provider.

If you have not received an approved refund after a reasonable processing period, please contact us with your order number.

Shipping Charges

Whether shipping charges are refundable will depend on the circumstances of the claim and applicable law.

Where an incorrect, damaged, or defective product is confirmed to have been supplied by us, we will provide an appropriate resolution for the affected order.

Contact Us About a Cancellation or Claim

Please include your order number and a clear description of your request when contacting us.